Professional conduct
Acting professionally, competently, diligently and in accordance with applicable legal obligations.
Professional and Ethical Migration Assistance
Code of Conduct
Renu Migration Services is committed to providing migration assistance professionally, competently, ethically and in accordance with the obligations applying to registered Australian migration agents.
Code of Conduct
Download the Code of Conduct for registered migration agents.
Open resource →Code & Practice Guides
Review professional standards, conduct information and official practice guidance.
Open resource →Renu Roberts Details
Independently check the registered migration agent record through OMARA.
Check registration →MIA
Migration Institute of Australia. MARN 1172407.
Visit MIA →
Professional Standards
Our commitment to ethical migration practice
Registered migration agents in Australia are required to comply with the Code of Conduct prescribed under Australian migration-agent regulations.
The Code establishes professional standards for how a registered migration agent communicates with clients, provides immigration assistance, manages fees and records, handles client information and responds to complaints.
The Code of Conduct is designed to protect consumers and
support professional, accountable and ethical migration
assistance.
Client interests
Giving proper regard to legitimate client interests, instructions and individual circumstances.
Clear communication
Providing understandable information about services, responsibilities, fees and migration processes.
Confidentiality
Protecting client information and using personal details only for authorised and appropriate purposes.
Our Commitments
What clients can expect from us
Our professional approach is centred on clear communication, responsible advice and proper management of client matters.
01
Honest assessments
We aim to provide realistic information about possible visa pathways, requirements, risks and limitations without guaranteeing an outcome.
02
Competent assistance
Migration matters are handled with appropriate care, preparation, knowledge and attention to relevant deadlines.
03
Clear service agreements
Where required, clients receive written information about agreed services, responsibilities, professional fees and applicable charges.
04
Regular communication
We aim to keep clients informed about relevant developments, requests, deadlines and progress.
05
Secure information handling
Client records, personal information and supporting documents are handled with appropriate confidentiality and care.
Working Together
Client rights and responsibilities
Successful professional engagement depends on clear obligations and cooperation between the migration agent and the client.
Your rights as a client
Clients should receive professional service and sufficient information to understand the agreed engagement.
- Professional and respectful treatment
- Clear information about services provided
- Information about professional fees and charges
- Updates about important developments
- Confidential handling of personal information
- Access to a complaints process
- Information about ending the engagement
Your responsibilities as a client
Clients must provide accurate and complete information so their migration matter can be assessed and managed properly.
- Provide complete and truthful information
- Disclose relevant visa and immigration history
- Supply requested documents within agreed timeframes
- Inform us promptly when circumstances change
- Review documents before approving submission
- Meet agreed payment obligations
- Avoid false or misleading information
Registration Details
Registered migration agent information
Registration details can be independently checked through the official OMARA Register of Migration Agents.
Sunethra Roberts (Renu)
Registered Migration Agent
MARN 1172407
| Registered Agent | Sunethra Roberts (Renu) |
|---|---|
| MARN | 1172407 |
| Business Name | Renu Migration Services |
| info@renumigrationservices.com |
Official Resources
Professional standards and registration
Use independent official resources to review professional obligations and confirm migration-agent registration.
OMARA Code of Conduct
Review the current Code of Conduct and related professional guidance for registered migration agents.
View the CodeAgent Registration
Independently confirm the registration status of the registered migration agent.
Check the RegisterMigration Institute of Australia
Visit the professional association for Australian migration advice professionals.
Visit MIA
Feedback and Complaints
How to raise a concern
We encourage clients to contact us promptly if they have a question or concern about our service.
Raising a concern directly gives us an opportunity to review the matter, explain what has occurred and work toward an appropriate response.
1
Contact our team
Explain your concern and provide the relevant client name, matter details and supporting information.
2
Internal review
We will review the available information and may request further details needed to understand the concern.
3
Response
We will aim to provide a clear response and explain any proposed action or resolution where appropriate.
4
External complaint options
Clients may also review complaint information provided by OMARA if the matter cannot be resolved directly.
Important information
Registration details and professional requirements can change. Clients should refer to the official OMARA register to confirm the current registration status of a migration agent. Nothing on this page guarantees a particular migration or visa outcome.
Speak with a registered migration agent
Arrange a consultation to discuss your circumstances, possible visa pathways and the professional assistance that may be available.